Support
Something not working, or not sure how a feature is meant to behave? Write to us — a person reads every message, and there is no ticket queue to get lost in.
- Email jamesko30601@gmail.com — we usually reply within two business days.
- Or send feedback from inside the app: Settings → Feedback. It reaches the same place and includes your app version automatically.
- Differently runs on iPhone, Android, Windows, macOS, and any browser at app.differently.work. One account, everything synced.
1. Contact us
In short: One email address, one person on the other end.
Email jamesko30601@gmail.com in English or Korean. If you're reporting something broken, these three things get you an answer much faster:
- What you did, step by step, right before it went wrong.
- What you expected versus what actually happened.
- Where — iPhone, Android, Windows, macOS, or the browser — and the app version from Settings → About.
A screenshot is worth a paragraph. Send one if you can.
2. Your account
In short: Sign in with Google or Apple. Delete your account any time from Settings — it is erased immediately.
Signing in. Differently uses Sign in with Apple or Google. There is no separate password to remember or lose. Your tasks, sessions and settings sync to every device you sign in on, and the app keeps working while you're offline.
Signed in but your data looks empty? Check that you used the same provider as last time — an account created with Apple and one created with Google are two different accounts, even if the email address looks the same.
Deleting your account. Settings → General → Delete account erases your account and everything in it from our servers immediately. It cannot be undone. Full detail on the Delete your account page.
3. Common questions
| Question | Answer |
|---|---|
| Notifications aren't arriving | Allow notifications for Differently in your device settings, then re-check Settings → Notifications in the app. On iPhone, a Focus mode or Scheduled Summary can hold them back. |
| My data didn't sync to another device | Both devices must be signed in to the same account with the same provider. Sync runs a moment after a change — open the app on the other device and give it a few seconds. |
| A friend doesn't show up in Body Doubling | Friend connections need both sides to accept. Check Settings → Friends for a pending request. Friends only ever see whether you're focusing — never your tasks or your screen. |
| Animation or sound is too much | Settings → Appearance → Reduce motion, and Settings → Sound to turn ambience and alarms down or off entirely. |
| Can I use it without signing in? | No — an account is required so your work survives a lost device and syncs across platforms. |
| Are any features locked? | No. Everything in the app is available to everyone, with no subscription. |
4. Bugs and feature requests
In short: Both go to the same address, and both get read.
Differently is built for ADHD and differently-wired brains, and most of what's in it came from people describing where they got stuck. If a part of the app fights you, tell us what it felt like — that's more useful than a proposed solution.
5. Privacy and terms
See the Privacy Policy for what we collect and why, and the Terms for the rules of use. Differently is a focus and planning tool. It is not a medical device and does not diagnose or treat any condition.